Frequently Asked Questions

     How do I care for my pottery?

You can put our pots in the dishwasher although handwashing will help your pieces last longer. They can also go in the microwave but they do get hot so take them out carefully! Avoid putting them in the oven and subjecting them to extreme temperature shifts.

     What is your process?

All pots are thrown on a potter’s wheel with an earthenware clay and then hand painted in our vibrant colors and designs. They are then top coated with a clear glaze to protect the piece and create the glossy finish.

Our Maine ornaments and magnets are hand built starting with a slab roller then hand cut, carefully dried so they don’t warp, hand painted and then loaded into the kiln. After they are fired we attach the ribbon or magnet, sign the back and they are ready for you!

We have recently started creating designs digitally and are so excited to be creating other products with designs that don’t lend themselves to ceramics.

 

     Can I return my order?

Ceramic and Paper Lines:

We are certain that you will love your Lola Arts pieces, but if you don’t please contact us right away. You may return your item for store credit if you contact us within 7 days of receiving your order. Please keep in mind that our work is handmade and will have slight variations from what you see on your screen.

Clothing Line:

Our clothing line is created through an outside printing company and each item is made just for you! If there is an issue with the quality of your item please contact us so that we can find a solution.

 

What do I do if my item arrives damaged?

We pack our orders with the utmost care, but if your item arrives damaged please take photos of the piece and contact us immediately so we can file a claim with the shipping company. We will get a replacement out to you as soon as possible.

 

How quickly will my item ship?

All of our ceramic products are in stock if they are available on our website so your item should ship within 2-3 days. Your package will ship through USPS or UPS and arrive within 3-5 days once it is shipped. If you need your order sooner, please contact us about expedited shipping.

 

Can I send my order as a gift?

How lovely! We will happily wrap your order and ship it without an invoice and with a special message if you would like! Leave a message for us in the notes section when you check out!

 

Do you wholesale?

Yes! We wholesale our Maine ornaments and magnets. If you are interested send us an email or you can visit our wholesale page here.

Lola Arts   rickie@lolaarts.com    207-318-3297    Portland, Maine
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